Terms of Service & Limited Warranty Policy

Last Updated: September 2026

Legal Corporate Entity: Window Tinting NoHo, Inc. dba The Windows Tinting

CA Corp Number: C4530439

Shop Address: 8050 Webb Ave, North Hollywood, CA 91605

Phone: 818-217-8523

Website: https://thewindowstinting.com/

1. Acceptance of Terms

Welcome to The Windows Tinting. By accessing or using our website, requesting a quote, submitting your contact information, communicating with us via SMS/text, booking an appointment, paying a deposit, or leaving a vehicle/property in our care, you (“Customer,” “you”) agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, please inform our staff prior to the start of installation or service.

2. Scope of Services

Window Tinting NoHo, Inc. dba The Windows Tinting provides high-end automotive, residential, and commercial window tinting, Paint Protection Film (PPF), ceramic coatings, color-change vinyl wraps, chrome deletes, headlight/taillight tinting, and related automotive protection and styling services. Final service availability, turnaround time, and pricing depend on vehicle or property condition, selected materials, surface prep required, and current appointment scheduling.

3. Quotes, Appointments, Deposits, and Payments

Quotes & Estimates: All written or verbal estimates are non-binding quotes based on initial information provided by the customer. Final pricing is subject to adjustment following an in-person visual inspection of the vehicle or glass surface.
Deposits & Rescheduling: A deposit may be required to secure an installation slot or order specialty material. Please contact us at least 24 hours in advance if you need to reschedule your appointment.
Payment Terms: Full payment is due immediately upon completion of services prior to vehicle release or final job sign-off, unless prior written commercial credit terms have been established.

4. Manufacturer & Workmanship Warranty Policy

The Windows Tinting is an authorized installer of premium automotive and architectural films (including 3M, Llumar, and other industry-leading manufacturers). Warranties offered by TWT consist of two distinct components: the Manufacturer Material Warranty and the TWT Installation & Workmanship Guarantee.

A. Automotive Window Tinting (Lifetime Limited Warranty)

Definition of “Lifetime”: For automotive window tinting, the term “Lifetime Warranty” refers specifically to the ownership period of the original purchaser of the service while they continue to own or lease the specific vehicle identified on the original invoice. This warranty is non-transferable to subsequent owners upon sale, trade-in, or title transfer.
Coverage: Authorized manufacturer warranties cover material defects including blistering, bubbling, cracking, delamination, peeling, or abnormal color change (purple fading).
TWT Workmanship Guarantee: We guarantee that film is installed according to high professional standards. In the event of installation-related peeling or adhesive failure not caused by improper care or physical damage, TWT will repair or replace the affected film at no charge for labor or materials.

B. Paint Protection Film (PPF) & Specialty Films (10-Year Limited Warranty)

Coverage Period: Premium Paint Protection Film (PPF) installations carry a 10-Year Limited Warranty starting from the date of installation on the original invoice.
Coverage: Protects against yellowing, cracking, bubbling, or peeling caused by material manufacturing defects or improper installation adhesive bond under normal driving conditions.

C. Commercial & Architectural Window Film (10 to 15-Year Limited Warranty)

Coverage Period: Commercial and residential window films carry a 10-year to 15-year manufacturer warranty depending on the specific film series selected (e.g., dual-reflective, ceramic, safety/security films) as detailed on your project proposal or invoice.
Coverage: Covers bubbling, peeling, cracking, delamination, thermal shock glass breakage, and seal failure per the specific manufacturer’s written policy.

5. Warranty Exclusions & Post-Installation Curing

Warranties do not cover damage resulting from:

Improper Care During Curing: Rolling down vehicle windows or activating rear glass defroster heating elements within the mandatory 3 to 5-day post-installation curing window.
Normal Curing Characteristics: Small water pockets, haze, or a milky appearance under the film immediately after installation are normal parts of the evaporation process and typically clear within 3 to 21 days depending on weather and sun exposure.
Physical Damage & Abuse: Scratches, gouges, seatbelt buckle clicks, pet claw marks, glass impacts, accidents, pressure washing closer than 12 inches to edges, or abrasive cleaning products (such as ammonia-based glass cleaners like Windex).
Pre-Existing Defect: Pre-existing glass scratches, paint chips, cracked defroster lines, or glass delamination.
Micro-Dust Acceptance: While TWT operates clean installation bays, window tinting and film application are performed in open air. Minor micro-dust specks or imperfections invisible from a distance of 3 to 6 feet under natural daylight fall within standard industry acceptance guidelines.

6. How to File a Warranty Claim

To process a warranty inspection or claim:

Contact TWT via phone at 818-217-8523 or email [email protected] to schedule an inspection.
Present your original invoice, work order, or authorized manufacturer warranty document.
Bring the vehicle or provide access to the property for visual verification by a TWT technician.
Upon confirmation of a covered material or installation defect, TWT will replace the defective film on the affected panel at no charge. Warranties cover replacement service only and do not entitle the customer to monetary refunds.

7. Vehicle Code Compliance & Customer Liability

California Vehicle Code (CVC § 26708) regulates visual light transmission (VLT) for front side windows and windshields. TWT provides tint options that comply with California state laws as well as darker films requested by customers for off-road, show, medical exemption, or private vehicle use.

If a customer explicitly requests a film shade that exceeds legal state limits, the customer assumes full legal and financial responsibility for any traffic citations, “fix-it” tickets, or vehicle inspection notices. TWT is not liable for court fines, ticket costs, or film removal/re-tinting fees ordered by law enforcement.

8. SMS / Text Messaging Terms (TCPA / A2P Compliance)

By checking the SMS consent box on our forms, submitting your phone number with SMS consent, texting us, or otherwise opting in, you agree to receive transactional, informational, customer-service, appointment, reminder, and occasional promotional text messages from The Windows Tinting / Window Tinting NoHo, Inc.

Message frequency varies based on your interaction with us.
Message and data rates may apply.
Reply HELP for help or STOP to opt out at any time.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
Wireless carriers are not liable for delayed or undelivered messages.
For details about how mobile information and SMS consent are handled, view our SMS Privacy Policy.

9. Limitation of Liability & Shop Policies

To the maximum extent permitted by law, Window Tinting NoHo, Inc., its officers, employees, and technicians are not liable for indirect, incidental, special, or consequential damages. Our total liability is strictly limited to the direct cost of services provided on the specific job.

Personal Belongings: Customers are required to remove all personal items, valuables, and child seats prior to drop-off. TWT is not responsible for lost or stolen personal property left inside vehicles.
Pre-Existing Vehicle Condition: TWT technicians conduct a pre-installation walkaround. Pre-existing paint damage, clear coat failure, rock chips, glass cracks, or non-working electronics will be documented prior to starting work.

10. Governing Law & Contact Information

These terms are governed by and construed in accordance with the laws of the State of California, with venue in Los Angeles County.

The Windows Tinting

Legal Entity: Window Tinting NoHo, Inc. (CA Corp #C4530439)

8050 Webb Ave, North Hollywood, CA 91605

Phone: 818-217-8523

Email: [email protected]

Website: https://thewindowstinting.com/